FAQS

Welcome to MAZY! Here are some commonly asked questions and answers to help you navigate your experience with us:

1. How do I place an order on MAZY?

  • Simply browse our collections, select the items you love, and add them to your cart. Proceed to checkout, provide your details, choose your payment method, and confirm your order.

2. What payment methods do you accept?

  • We currently accept Cash on Delivery (COD) for your convenience.

3. How can I track my order?

  • Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order's status.

4. What is your standard shipping rate and time?

  • Our standard shipping rate is 70 Egyptian Pounds (E£). Delivery times vary, but you can expect your order within [X] days. Refer to our Shipping Information for more details.

5. Can I return or exchange items?

  • Yes, we have a hassle-free Exchange and Return Policy. Please review the policy for eligibility criteria and contact our Customer Service team on Facebook or Instagram to initiate the process.

6. How do I create a user account?

  • Click on "Sign Up" on our website and follow the prompts to create your account. Having an account allows you to track your orders and manage your preferences.

7. Is my personal information secure?

  • Yes, we take the security of your information seriously. Check out our Privacy Policy for details on how we collect, use, and protect your data.

8. Do you ship internationally?

  • Currently, we only ship within Egypt. We're working on expanding our reach, so stay tuned for updates!

9. How can I contact MAZY for assistance?

10. Are your clothes mirror-original?

  • Absolutely! Our collections are crafted with mirror-originality, ensuring each piece reflects a unique and distinctive style.

If you have any other questions, don't hesitate to reach out. Happy shopping with MAZY! 🛍✨ #MAZYfaqs #FashionClarified